PLEASE READ BEFORE REQUESTING

Terms of Use.

Version 2026-10-30 · Updated October 30, 2026

This website helps you explore Chef Rissa’s services, submit requests, keep tickets and contact her. Use accurate details and only submit information you are authorized to share. Do not misuse the forms, attempt to access another customer’s information or interfere with the website.

Requests, tickets & availability

A submitted form saves a request. An acknowledgment email is sent to the supplied reply email when available. This does not make a payment or accept an order. Acceptance, handoff and cancellation emails follow staff’s recorded actions. Email delivery can fail; keep your order number and contact Chef Rissa if you need help. You separately choose whether to send a prepared text/email draft through your own app. Open dates mean requests are welcome, subject to confirmation. Staff updates preparation and delivery separately. For cake and catering requests, also complete the linked Google Calendar booking using the same name and email. A Calendar appointment does not by itself confirm food-order details or payment. Your order number is a private access key to your temporary personal order page. Anyone holding it can view that order’s customer-facing details and submit a change request. Use the separate family status link to share only progress. Keep your number safe and contact Chef Rissa if it is lost or exposed. Change requests require staff confirmation and do not directly change the order.

The availability grid uses staff settings, confirmed reservations and optional busy-time checks from dedicated service calendars. A busy catering date does not automatically close cake requests. The primary Google discussion calendar is separate. If a Calendar check is unavailable, affected open dates say Ask Chef Rissa. These checks do not automatically create Google events, confirm an order or secure a date.

These booking policies apply to custom cakes, baked goods and catering. Daily Plates are same-day offers with their own stated details; the deposit, seven-day change rule and custom-order rush policy below do not automatically apply to plates.

Booking

DM @chefrissa_ to check availability and place your order. A 50% non-refundable, non-transferable deposit is required to book. Your date is not secured until the deposit is received.

Payment

For catering, the remaining balance must be paid in full two weeks before the event. Please give at least two weeks’ notice for custom orders. For custom cakes and baked goods, the remaining balance is due in full the day before delivery or pickup, as confirmed directly with Chef Rissa. Payments are arranged using Venmo, Cash App or Zelle.

Custom catering menus are available upon request. Delivery is available only in San Francisco and Daly City and costs extra. Chef Rissa confirms the delivery fee before booking. Catering setup and event travel are quoted separately. Prices vary with market pricing, quantity, event size, location, staffing and service time. See the current catering menu and packages.

Changes & cancellations

Changes must be requested at least 7 days in advance. Deposits and payments are non-refundable if you cancel. If staff cancels an accepted order, any payment you made will be refunded within 14 business days. Chef Rissa arranges refunds directly; this website does not move money. The temporary customer cancellation notice closes after ten minutes, while staff retain the order and refund record.

Rush orders & fees

Last-minute orders are subject to availability and an additional rush fee. Requests made today for tomorrow count as short notice. Late payments may also incur an additional fee. Chef Rissa confirms applicable amounts and terms; rush service is estimated at $60, with the actual fee confirmed in the quote.

Pickup & care

Confirm your pickup or delivery date and time when ordering. Orders are released only after full payment. Communicate late pickups or delivery changes as soon as possible. Please arrive at your confirmed pickup time. Late pickups are subject to an additional fee. Once an order leaves Chef Rissa’s care, she is not responsible for damage caused during transport or storage.

Allergies

Share all allergies before booking. Discuss dietary requests, preparation and possible cross-contact directly with Chef Rissa; the website cannot confirm accommodations.

Saving a request, acknowledging these policies, reserving a date in the staff dashboard or viewing a tracker does not collect a deposit or secure a booking. Chef Rissa must confirm the details and receive the required deposit. This website does not automatically charge fees or cancel orders.

Estimates, delivery & tracking

Rush service is estimated at $60 extra and depends on availability and Chef Rissa’s final quote. Nearby Bayview delivery may be around $5–$10, with higher fees farther away. These are estimates, not automatic charges. Delivery costs extra and is available only in San Francisco and Daly City. Pickup, delivery, catering arrival, final fees and agreed timing must be confirmed directly. Daily Plates do not automatically carry custom-order rush fees.

Tracking displays staff-entered progress and customer updates. ZIP-based delivery ranges use staff-configured travel times from ZIP 94124, separate from preparation. They are estimates, not live traffic or GPS predictions. Staff may revise an individual order’s window; areas without a configured range require confirmation. A delay notice can appear after an agreed deadline; it does not create a new arrival estimate. Optional handoff checks may include a customer-chosen PIN and a private package photo. Temporary customer order pages and shared trackers close 10 minutes after recorded handoff or staff cancellation, while the private order record is retained.

Promotions & coupon codes

Each published offer has its own dates, eligible services, item terms and any code-use limit. The server checks these when a code is checked and again when a request is saved. A successful code check does not reserve a use before saving. If a code expires, reaches its limit or cannot be applied, your valid order request may still be saved with a clear notice that the offer was not applied.

One coupon offer can be saved per request. Contact Chef Rissa to discuss changing a saved offer. Percent and dollar offers apply to the eligible quoted subtotal, subject to the displayed terms and Chef Rissa’s confirmation of eligible items and the final quote. A package-special price may require extra charges for additional items or services described in its terms. No automatic payment is taken. Private codes are not automatically shown with the public offers list.

The verified offer terms are recorded on the saved order. Later edits, expiry or unpublication do not rewrite that record. Recording an offer does not by itself accept the order, secure the requested date or replace the required deposit and other booking policies.

Daily Plates

Use the real plate price, quantity, cutoff and fulfillment options shown on the current offer. A saved plate request reserves that quantity pending Chef Rissa’s confirmation. There is no automatic card checkout. Contact Chef Rissa about changes or cancellation. Custom-order deposits, seven-day changes and next-day rush assumptions do not automatically apply to Daily Plates.

Privacy, preferences & external apps

Read our Privacy & Protection Policy. Your agreement and privacy acknowledgment are remembered per browser and document version. Optional cookie preferences are separate. Instagram, your messaging/email provider, payment apps and the hosting/sign-in platform have their own practices. The site does not collect bank or card details.

Questions & website help

For orders or policy questions, contact catering@chefrissakitchen.com or text (415) 271-3197. For website or accessibility problems, use the MAXX FORGE STUDIO website-help form. Saving a website-help request stores it privately and attempts an email alert to MAXX FORGE STUDIO’s configured support inbox. The alert contains a support reference and general issue category; staff sign in to read the full issue and reply contact. The saved result reports notification status. A delayed or failed alert does not delete the request and does not guarantee a response time.

These pages describe the supplied business policies and implemented website behavior. No website availability, dietary accommodation or outcome is guaranteed by a saved request. Changes to these terms display a new version and require a new acknowledgment before another request is saved.